EdenPURE Heaters Quartz Infrared Portable

Service Request

All 2009/2010 EdenPURE and SunTWIN Heaters come with a 3 year manufacturers warranty.
All EdenPURE Air Purifiers come with a 1 year manufacturers warranty.

If you are in need of service, and purchased your unit more than 30 days ago,
please fill out the Service Request Form below.

Please locate your invoice to confirm that you are a customer of Affordable Heat, LLC. We are often confused with BioTech Research, which is a seperate company that we have no affiliation to. If you are a customer of BioTech Research, they can be contacted at one of the following numbers:

1-800-895-0008 OR 1-800-764-0009

Affordable Heat, LLC is an independent authorized dealer

If you are in need of Service and are still under warranty, please fill out the form below.

Service Request Form

First Name:
*
Last Name:
*
Email Address: (make sure it is accurate to receive a response)
*
Address:
*
City:
*
State:
*
Zip Code:
*
Your Time Zone:

Merchandise Information

Serial Number
Model Number
Order ID #
*
Date of Purchase
*
Type of Unit Needing Service:

Please answer the following questions if you are seeking service for a Heater:

Is the unit putting out any heat?

If the unit is not putting out heat how long did the unit produce heat before stopping
Do the lights on the front of the heater light up when the unit is turned on?

Can you hear the fan running inside the unit?

If you cannot hear the fan how long did the fan run before stopping?

Please answer the following questions if you are seeking service for an Air Purifier

Does the front panel lights come on when the unit is turned on?

Can you hear the fan running inside of the unit?

Has the fuse been replaced in the unit?

Try cleaning the filters and ozone plate in the unit. Does the unit still continue to not function? (explain in detail)
How long has the unit been running since purchased? (explain in detail)

Please answer the following:

Please write a brief description of any problems the unit is having:
*
Are all accessories included? (manuals remotes batteries etc.)
*
Is the unit packaged in the original shipping box and ready to be shipped?
*
Security code:
*
Do not enter anything in this field:

* indicates a required field

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Edenpurestore.com, also known as Affordable Heat, LLC,
is an Authorized Distributor of EdenPURE and SunTWIN products.

We are your official EdenPURE & SunTWIN Dealer serving all of the US.

We are committed to providing quality products and exceptional service to all of our customers.

We specialize in EdenPURE and SunTWIN products
and encourage you to contact our friendly and knowledgeable staff with any questions or concerns.

Our knowledgeable sales staff and customer service representatives
want to make your shopping experience one of convenience, success and most of all satisfaction.

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EdenPURE Heaters Quartz Infrared Portable

ABOUT TRUST ONLINE

Affordable Heat, LLC
Adrian, MI 49221
Phone: 1-888-499-8656
Email: customerservice@edenpurestore.com

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