If you are under warranty and would like your unit serviced
Please Click Here to fill out the Service Request Form.
If assistance is needed to complete the form, call: 1-888-499-8656 (Option 2)


Warranty Information

• All 2009 heaters are under a 3 year manufactures warranty (from original purchase date) covering parts, and labor.
• After contacting Affordable Heat, LLC, Pre-Paid shipping labels* will be sent to you in the US mail from SCI Resource Partners.  Please allow 2 - 3 business days to process labels, and 7 business days for labels to reach you via USPS mail.  Please follow the instructions that come with the labels.  It is the customers responsibility to get the unit to a UPS Courier. 
• Please Note:  As of June 10, 2009, *Return Shipping Fees for Alaska and Hawaii residents are covered by the customer.
• Any further damages that occurs due to improper packaging, and is not mentioned in the original service ticket, will be the customers responsibility
• Units may take up to a week to service due to parts availability
• You may be given the option to purchase a new shipping box (needed due to normal wear and tear from shipping) for a $5.00 charge
  

 
Shipping Instructions

1. Package the product using the original packaging
   
   • If the original packaging is not available, have a shipping company package the product
   • The product must be packaged to meet UPS standards in order to be insured
   • Any damaged that occur due to improper packaging will be the customers responsibility
   • NOTE: A re-packaging fee of $20.00 will be charged to the customer for improperly package
     products (a $10.00 charge will be issued if original foam is included but not in original box)
     
2. Place the instructions and the attached return label (if included) in the box with the product
   
   • Keep a copy of all tracking numbers for your records
   • NOTE:  A fee of $15.00 will be charged if the return shipping label and the instructions are
     not kept with the product being serviced
3. Place the UPS label that is addressed to the service center on the packaged product and
   drop it off at any UPS dropoff location
   
   • Phone number for UPS shipping information:  1-800-742-5877
   • Please visit www.ups.com for a list of dropoff locations